Rachel Ashwell Shabby Chic Couture

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Frequently Asked Questions

Online Orders

Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.

Order Confirmation

You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.

Credit Cards

We accept the following methods of payment: Visa, MasterCard, and American Express.

Items are charged to your credit card when the order is submitted. If an item is on back-order, we will notify you via email with the proposed ship date. 

Price Differences

We make every attempt to have consistent pricing throughout our website and stores. Occasionally we offer special prices that are exclusive to our website. Please email us at customerservice@rachelashwellshabbychiccouture.com if you have any questions about pricing.

Furniture/Chandeliers/Oversized Items

As the delivery method, timing and fees vary item to item, please refer to product pages for delivery specifics.

Most chandeliers will arrive within 6-8 weeks and are shipped via delivery service. Standard delivery hours are between 8 a.m. and 5 p.m., Monday through Friday, excluding holidays. The delivery company will call to schedule your appointment. Rest assured all oversized items will be handled with care, as our delivery fees include the following door-to-door services.

Contact us at customerservice@rachelashwellshabbychiccouture.com and a representative will be happy to answer any questions related to oversized items.

International Orders

We are able to ship to over 90 different countries. Oversized items are not able to be shipped internationally. If you are interested in ordering an oversized item and you live outside of the United States, please contact one of our retail stores. To get a quote please email customerservice@shabbychic.com and list your address and the items you are interested in purchasing and we will get back to you within 2-3 business days with shipping information. 

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying.

Order Status

If you placed your order through a password-protected online account, you may check the status of your order 24 hours after it has been placed by clicking on your account, signing in, and selecting order history. To check the status of a custom order, email us at customerservice@shabbychic.com or call 800.516.4309, Monday - Friday from 9 am - 5 pm PST.

Sales Tax

We are required to collect local sales tax in states where Liliput and Co., LLC., maintains a physical presence. A physical presence can be a store, warehouse or contact center. This applies to California only.

Telephone, Fax & Mail

Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose to call a store and process your order, you can find a list of our store locations here. Please email orders@rachelashwellshabbychiccouture.com for any additional questions.

Shipping Information

We do not ship to P.O. Boxes. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days ofplacingyourorder.

 Returning Policy

If you would like to return your order, please contact returns@shabbychic.com to receive an RMA number. Returns will not be accepted without an RMA number. Return shipping is at the customer's expense and re-stocking fees may apply. We do not accept returns on sale items, Shabby Chic Fabrics by the Yard, Vintage China, Vintage Lamps or custom orders. Customers have 10 days to request a return authorization. Merchandise purchased online cannot be returned to our retail stores.

California Bulletin 117-2013 For Upholstered Furniture Flammability

We verify that all of the products used in the manufacturing of all upholstered furniture meet the requirements set by the Home Furniture Bureau of Home Furnishings and Thermal Insulation.  Our supplier is a certified manufacturer and distributor of all upholstery goods and materials that do no utilize any flame retardant substances.  The fire safety of our finished product is met without adding flame retardant chemicals. Therefore, the aspect of our upholstered furniture is up to date with the demands stated in California Technical Bulletin 117-2013.

Simply Shabby Chic Merchandise 

The Simply Shabby Chic line is carried exclusively by Target stores and all questions regarding it should be directed at Target customer service. 

 

Bespoke bedding and Drapery Fabric

If you are interested in ordering anything from our Bespoke Bedding line or our custom drapery fabric, please contact any of our retail locations who help you with your order. These are not available online. 

Storage fees

We will hold furniture for two weeks past the longest ETA after that fees will apply. Please contact customerservice@rachelashwellshabbychiccouture.com for more information. 

Gift Registry and Wish List

If you have any questions about our Gift Registry or our Wish List please email customerservice@rachelashwellshabbychiccouture.com.

Care Instructions

Click here for Care Instructions.

Warranty

Click here for Warranty information.  

Terms and Conditions

Click Here for Terms and Conditions.