Rachel Ashwell Shabby Chic Couture (RASCC) warranty is a limited warranty in that it covers the original purchaser only. If your furniture is still under warranty, RASCC will repair or replace any piece of furniture that is defective in material or workmanship. The decision to repair or replace product will be made at the discretion of Rachel Ashwell Shabby Chic Couture. RASCC is not legally responsible for warranty claims of products purchased prior to September 2009.
In order to make a claim, the original purchaser must submit the original sales receipt or paperwork with photographs. If you notice a manufacturing defect, it is important for you to notify Rachel Ashwell Shabby Chic Couture within 14 days of delivery.
Collection pieces are warranted to be free of defects in materials and workmanship for one (1) year from the date of delivery. Wood is a natural material and as such it breathes and responds to changes in humidity and temperature. Due to the natural characteristics of wood, knots, cracks, holes and finish variations are to be expected and embraced.
Frames Rachel Ashwell Shabby Chic Couture offers a ten (10) year warranty against defects in materials and workmanship on frames subjected to normal use under normal conditions, excluding damages caused by natural elements, wear and tear, washing or abuse.
Rachel Ashwell Shabby Chic Couture offers a two (2) year warranty against defects in materials and workmanship on cushions, excluding damages caused by natural elements, wear and tear, washing or abuse. A slight softening of a cushion or the flattening of the fiber top should be expected over time.
Slipcovers and Coverings
Rachel Ashwell Shabby Chic Couture offers a one (1) year warranty against defects in materials and workmanship on seam and zipper construction of slipcovers, but is not responsible for damages caused by natural elements, wear and tear, washing or abuse. Please see care instructions on our website for optimal results.
LIMITATIONS AND EXCLUSIONS
Place of Purchase
This warranty protects the original consumer only if the RASCC furniture is purchased from the official online store (www.shabbychic.com) or through RASCC official retail locations.
Any product modification by consumer or other parties not specifically authorized by RASCC will void this warranty.
Products purchased “AS IS”
This warranty does not cover products designated “AS IS” at the time of purchase. This includes all vintage furniture