Online Orders

Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history. We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.  We have made every effort to display as accurately as possible the colors and images of the products which we carry, however, due to variances on all monitors, we cannot guarantee that what you see is an exact representation.  

Order Confirmation

You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.

Credit Cards

We accept the following methods of payment: Visa, MasterCard, Discover

Items are charged to your credit card when the order is submitted. If an item is on back-order, we will notify you via email with the proposed ship date.

Order Status

If you placed your order through a password-protected online account, you may check the status of your order 24 hours after it has been placed by clicking on your account, signing in, and selecting order history. To check the status of a custom order, email us at customerservice@shabbychic.com or call 888-393-5875, Monday - Friday from 9 am - 5 pm PST.

Orders are processed in the order they are received. Standard processing time is 6-8 business days**. For international orders, processing can take up to 15 business days.

**Order processing and shipping may experience a delay if your order was placed during a period of high order volume, such as a new launch, sale or promotion.

Shipping Policy

Free standard shipping for online orders over $350, excludes oversized and international items.

Standard shipping is 2-5 business days in transit within the continental United States; International orders may take an additional 14-21 business days. 

We do not ship to P.O. Boxes. If a PO box is entered as a shipping address the order may take up to 10 additional days to process. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

All oversized items will have a predetermined flat rate which will be automatically added to your cart at checkout, please refer to product pages for delivery specifics. 

Pre-determined, flat rate shipping fees cover in-home delivery service. When indicated, certain oversized items are brought into your home, unpacked, assembled, and the packaging is taken away. For delivery within the continental United States. Our 3rd party preferred shippers estimate anywhere between 25-29 business days; this estimate is dependent upon weather and other global circumstances. 

We are able to ship to over 90 different countries. Oversized items are able to be shipped internationally. 

To get a quote for shipments to international locations, Alaska, Hawaii, U.S. territories, or any other shipping inquiries please email us at customerservice@shabbychic.com. List your address and the items you are interested in purchasing and we will get back to you within 2-3 business days with shipping information.

**For international orders: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying. Shabby Chic does not collect this at checkout.**


Return Policy

Ineligible items for return:

All furniture, including upholstered, slip-covered and case goods. 

Vintage Items


Holiday Items

Fabric by the Yard

Monogrammed Items

Made to order Home Decor items, including decorative pillows, cushions, curtains and table cloths

Sale Items


Returns will not be accepted without a return authorization number (RMA). Customers have 7 days to request an RMA from the receiving date. If the RMA is not requested within this time we have the right to refuse or deny a return. 
Return shipping is at the customer's expense.  You are responsible for the return shipping costs with one of our preferred shippers (UPS or FedEx). *We highly recommend using a delivery service with a trackable form of shipping.* We are not responsible for any packages lost in transit.
Merchandise purchased online cannot be returned to our retail stores. All items must be returned in original condition (including all parts and accessories). Items must be unused, unaltered, and unwashed. Customer receipt or proof of purchase is required for all exchanges and/or returns.
Eligible merchandise may be returned for a full refund or store credit for the returned merchandise within 7 days after receiving date(Shipping charges are the responsibility of the purchaser). Unfortunately, we cannot accept items for return after 7 business days from the receiving date.