Returns

Made to order furniture, fabric by the yard, and all items marked FINAL SALE are not eligible for return, cancellation, refund, or store credit. Additionally, gift card purchases are FINAL SALE.

To request a return, please contact customerservice@shabbychic.com within 7 days, including the date your item was delivered. Eligible return items must be unused, unwashed, and in the same condition you received it, with original packaging. If eligible, an RMA and return instructions will be provided to you via email. The customer is responsible for return shipping costs. Original shipping charges paid are non-refundable. We encourage using a trackable shipping method for your return. We are not responsible for lost or stolen items. Items returned to us without RMA approval may be refused and returned to sender.

Refunds (if applicable)
Once your return is received and passes inspection, you will be notified via email with a refund confirmation (if approved). The inspection/refund process (if eligible) may take up to 14 business days. Eligible refund monies will be issued to the original form of payment and may take an additional 3-5 business days to post depending on your banking institution. If your item does not pass inspection or is deemed ineligible for return/refund, the item will be returned to you at your expense and a refund will not be issued.

Late or missing refunds
Please first confirm you have received a refund notification from our team. Refunds may take an additional 3-5 business days to post to the original payment method, depending on your banking institution. Please then contact your bank to confirm whether the transaction has posted (may show as pending). If you still require assistance, please contact customerservice@shabbychic.com for further assistance.

Sale items
All sale items are FINAL SALE. Returns, exchanges, refunds, and store credit will not be accepted.

Exchanges
We do not offer exchanges at this time. Please place your new order online at shabbychic.com. If you need to make a return, please contact customerservice@shabbychic.com (see Returns section above). Please remember returns must be requested within 7 days, including the date your item was delivered.

Gifts
Please contact us within 7 days (see above "Returns" instructions) for assistance and we will be happy to assist you.

Shipping
Original shipping charges paid at the time of your order will be excluded from your refund (if eligible). Return shipping costs are the customer's responsibility. Please consider using a trackable shipping method to return your items. We are not responsible for lost or stolen parcels.