Terms & Conditions

Rachel Ashwell Shabby Chic Couture accepts cash, major credit cards and cashier checks only. No personal checks are accepted. Online orders are credit card only.

Returns may only be processed in the same method that the purchase was made. Cash refunds will be issued in the form of a check.

Rachel Ashwell Shabby Chic Couture does not accept responsibility for deliveries which are impossible or require additional expenses due to inaccessibility. Nor are we responsible for merchandise once consigned to a freight company.

Quotes are valid for 30 days. Promotional pricing is confined to promotion dates.

Rachel Ashwell Shabby Chic Couture is not legally responsible for damage or warranty claims of products purchased prior to September of 2009. For products sold after September of 2009, any returns or warranty claims must include original paperwork provided by the original owner.

Vintage pieces are hand selected and curated by Rachel Ashwell and are sold “as is” to embrace the character, charm, and beauty of their imperfections.

All merchandise must be collected within 14 days of completion date. A monthly storage fee per item will be charged for items not collected within that time frame. Contact an associate for rates.

We are proud of our exclusive In-Home Delivery Service. When indicated, these items are brought into your home, unpacked and assembled, and the packaging is taken away. This item is available for delivery within the continental United States. Shipping estimate 10-14 business days. For shipments to international locations, Alaska, Hawaii and U.S. territories, please email us at customerservice@shabbychic.com for shipping rates and information. Thank you.

Return Policy

Returns will not be accepted without a return authorization number (RMA). Customers have 10 days to request an RMA. Return shipping is at the customer's expense and re-stocking fees may apply. We do not accept returns on sale items, Shabby Chic Fabrics by the Yard, Vintage China, Vintage Lamps or custom orders. Merchandise purchased online cannot be returned to our retail stores.

Non-Furniture: Merchandise may be returned for a full refund or store credit within 30 days after purchase. We gladly accept returns on unused bedding up to 30 days after purchase. SALE & VINTAGE ITEMS ARE FINAL SALE AND NON-REFUNDABLE.

Furniture: Non-slipcovered furniture may be returned and/or exchanged within 48 hours of purchase only. Delivery expenses are the responsibility of the purchaser and re-stocking fees may apply.

Slipcovered Furniture/ Special Orders

Custom orders require a 50% non-refundable deposit and cannot be altered, canceled or returned. Custom orders may take approximately 8-10 weeks to complete. Potential backorders or delays may increase production time beyond the control of

Rachel Ashwell Shabby Chic Couture. Rachel Ashwell Shabby Chic Couture does not accept responsibility for dye lot variation in fabrics. Please request a CFA (Cut for Approval) upon placing your order to ensure proper dye lot.

Due to the natural characteristics of wood, knots, cracks, holes and finish variations are to be expected and embraced.

Rachel Ashwell Shabby Chic Couture does not accept responsibility for damage, shrinkage, fading or discoloration of items due to natural elements, wear and tear, washing or abuse. Please see care instructions on our website for optimal results.

Customer receipt or proof of purchase is required for all exchanges and/or returns.
© 2017 Rachel Ashwell