Terms & Conditions

Rachel Ashwell Shabby Chic Couture accepts cash, major credit cards, and cashier checks only. No personal checks are accepted. Online orders are credit card only.
Returns may only be processed in the same method that the purchase was made. Cash refunds will be issued in the form of a check.
Rachel Ashwell Shabby Chic Couture does not accept responsibility for deliveries which are impossible or require additional expenses due to inaccessibility. Nor are we responsible for merchandise once consigned to a freight company.
Quotes are valid for 30 days. Promotional pricing is confined to promotion dates.
Rachel Ashwell Shabby Chic Couture is not legally responsible for damage or warranty claims of products purchased prior to September of 2009. For products sold after September of 2009, any returns or warranty claims must include original paperwork provided by the original owner.
Vintage pieces are hand-selected and curated by Rachel Ashwell and are sold “as is” to embrace the character, charm, and beauty of their imperfections.
All merchandise must be collected within 14 days of the completion date. A monthly storage fee per item will be charged for items not collected within that time frame. Contact an associate for rates.
 

Shipping Policy

Free standard shipping for online orders over $250, excludes oversized and international items.
Standard shipping times via UPS, USPS or FedEx is 2-5 business days within the continental United States; International orders may take an additional 14-21 business days. 
We do not ship to P.O. Boxes. If a PO box is entered as a shipping address the order may take up to 10 additional days to process. 
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 business days of placing your order.

Oversized Shipping 

All oversized items will have a predetermined flat rate which will be automatically added to your cart at checkout, please refer to product pages for delivery specifics. 
We are proud of our exclusive In-Home Delivery Service. When indicated, certain oversized items are brought into your home, unpacked, assembled, packaging removed from the space. Existing furniture must be removed prior to delivery, as the White Glove Standard shipping rates do not include moving existing furniture pieces.  For deliveries within the continental United States, transit times are usually between 25-30 business days.  The shipper has instructions to contact you at least 72 hours ahead of time to schedule a delivery date and time.  You must be present for the date and time of your scheduled delivery as discussed with the shipper. Shabby Chic is not responsible for any fees incurred for rescheduling or redelivery of your item(s). 
Once your items have been delivered, you must fully unwrap and inspect your pieces white the shipper is present.  While damages are rare, should there be any errors or damage to your item(s), it is imperative that the following is noted:
1. Note any damages on the shippers paperwork, prior to signing for goods
2. Make a copy/take photo of the copy, noting damages
3. Take images of the pieces, up close and from a distance
You are welcome to keep the item(s) IF the damage is fixable and you are willing to have it repaired.  If the damages are not repairable, please note replacements may take upwards of 8-10 weeks.   Please contact our offices immediately to file a claim at customerservice@shabbychic.com Monday-Friday, 9am-5pm PST. 
We are able to ship to over 90 different countries. Oversized items are able to be shipped internationally.  To get a quote for shipments to international locations, Alaska, Hawaii, U.S. territories, or any other shipping inquiries please email us at customerservice@shabbychic.com. List your address and the items you are interested in purchasing and we will get back to you within 2-3 business days with shipping information.
**For international orders: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying. Shabby Chic does not collect this at checkout.*

Return Policy

Ineligible items for return:

All furniture, including upholstered, slipcovered and case goods. 

Vintage Items

Art

Holiday Items

Fabric by the Yard

Monogrammed Items

Made to order Home Decor items, including decorative pillows, cushions, curtains and table cloths

Sale Items

 

Returns will not be accepted without a return authorization number (RMA). Customers have 7 days to request an RMA from the receiving date. If the RMA is not requested within this time we have the right to refuse or deny a return. 
Return shipping is at the customer's expense.  You are responsible for the return shipping costs with one of our preferred shippers (UPS or FedEx). *We highly recommend using a delivery service with a trackable form of shipping.* We are not responsible for any packages lost in transit.
Merchandise purchased online cannot be returned to our retail stores. All items must be returned in original condition (including all parts and accessories). Items must be unused, unaltered, and unwashed. Customer receipt or proof of purchase is required for all exchanges and/or returns.
    Eligible merchandise may be returned for a full refund or store credit for the returned merchandise within 7 days after receiving date(Shipping charges are the responsibility of the purchaser). Unfortunately, we cannot accept items for return after 7 business days from the receiving date.

    Special Orders and Slipcover

    Custom orders require payment in full and cannot be altered, canceled or returned for a refund or store credit. Custom orders may take approximately 6-8 weeks to complete, pending fabric availability. Potential backorders or delays may increase production time beyond the control of Shabby Chic. 
    All custom, or made to order, merchandise must be paid for, in full, prior to releasing item(s) for shipment.  Rachel Ashwell Shabby Chic Couture. Rachel Ashwell Shabby Chic Couture does not accept responsibility for dye lot variation in fabrics. Please request a CFA (Cut for Approval) upon placing your order to ensure proper dye lot.
    Due to the natural characteristics of wood, knots, cracks, holes and finish variations are to be expected and embraced.
    Because each piece is handmade by quality craftsman using kiln-dried hardwoods and eight-way hand tied construction, there is 1"-2" allowance in the difference of measurements(length, width, and height)  stated online.
    Rachel Ashwell Shabby Chic Couture does not accept responsibility for damage, shrinkage, fading or discoloration of items due to natural elements, wear and tear, washing or abuse. Please see care instructions on our website for optimal results. 
    Shabby Chic does not offer warranty on slipcovers.

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