Terms & Conditions

Rachel Ashwell Shabby Chic Couture accepts cash, major credit cards, and cashier checks only. No personal checks are accepted. Online orders are credit card only.

Returns may only be processed in the same method that the purchase was made. Cash refunds will be issued in the form of a check.

Rachel Ashwell Shabby Chic Couture does not accept responsibility for deliveries which are impossible or require additional expenses due to inaccessibility. Nor are we responsible for merchandise once consigned to a freight company.

Quotes are valid for 30 days. Promotional pricing is confined to promotion dates.

Rachel Ashwell Shabby Chic Couture is not legally responsible for damage or warranty claims of products purchased prior to September of 2009. For products sold after September of 2009, any returns or warranty claims must include original paperwork provided by the original owner.

Vintage pieces are hand-selected and curated by Rachel Ashwell and are sold “as is” to embrace the character, charm, and beauty of their imperfections.

All merchandise must be collected within 14 days of the completion date. A monthly storage fee per item will be charged for items not collected within that time frame. Contact an associate for rates.


Shipping Policy

Free standard shipping for online orders over $250, excludes oversized and international items.

Standard shipping is 2-5 business days in transit within the continental United States; International orders may take an additional 14-21 business days. 

All oversized items will have a predetermined flat rate which will be automatically added to your cart at checkout.

We are proud of our exclusive In-Home Delivery Service. When indicated, certain oversized items are brought into your home, unpacked, assembled, and the packaging is taken away.For delivery within the continental United States. Shipping estimate 14 - 21 business days.

For shipments to international locations, Alaska, Hawaii, U.S. territories, or any other shipping inquiries please email us at customerservice@shabbychic.com.

**For international orders: Duties and taxes(if any) are to be paid by the customer at the time of arrival. Shabby Chic does not collect this at checkout.**


Return Policy

Returns will not be accepted without a return authorization number (RMA). Customers have 10 days to request an RMA from the receiving date. Return shipping is at the customer's expense*We highly recommend using a delivery service with a trackable form of shipping.* We are not responsible for any packages lost in transit.

Re-stocking fees may apply. We do not accept returns on sale items, Shabby Chic Fabrics by the Yard, Vintage China, Vintage Lamps, custom orders or made to order items. Merchandise purchased online cannot be returned to our retail stores. All items must be returned in original condition (including all parts and accessories). Items must be unused, unaltered, and unwashed.

Due to special handling needs ALL returned ART and VINTAGE Pieces will have a 20% restocking fee. 

Non-Furniture: Merchandise may be returned for a full refund or store credit within 30 days after purchase. We gladly accept returns on unused and unopened bedding up to 30 days after purchase. SALE & VINTAGE ITEMS ARE FINAL SALE AND NON-REFUNDABLE.

Furniture: Non-slipcovered furniture may be returned and/or exchanged within 48 hours of purchase only. Delivery expenses are the responsibility of the purchaser and re-stocking fees may apply.

Slipcovered Furniture/ Special Orders

Custom orders require a 50% non-refundable deposit and cannot be altered, canceled or returned. Custom orders may take approximately 8-10 weeks to complete. Potential backorders or delays may increase production time beyond the control of

Rachel Ashwell Shabby Chic Couture. Rachel Ashwell Shabby Chic Couture does not accept responsibility for dye lot variation in fabrics. Please request a CFA (Cut for Approval) upon placing your order to ensure proper dye lot.

Due to the natural characteristics of wood, knots, cracks, holes and finish variations are to be expected and embraced.

Rachel Ashwell Shabby Chic Couture does not accept responsibility for damage, shrinkage, fading or discoloration of items due to natural elements, wear and tear, washing or abuse. Please see care instructions on our website for optimal results.

Customer receipt or proof of purchase is required for all exchanges and/or returns.
© 2017 Rachel Ashwell