Rachel Ashwell® Shabby Chic® (RASC) warranty is a limited warranty in that it covers the original purchaser only. If your furniture is still under warranty, RASC will repair or replace any piece of furniture that is defective in material or workmanship. The decision to repair or replace product will be made at the discretion of Rachel Ashwell® Shabby Chic®. Rachel Ashwell® Shabby Chic® is not legally responsible for warranty claims of products purchased prior to September 2009.
To initiate a claim, the original purchaser must submit the original sales receipt or paperwork with photographs. If you notice a manufacturing defect, it is important for you to notify Rachel Ashwell® Shabby Chic® within 14 days of delivery.
Wood is a natural material and as such it breathes and responds to changes in humidity and temperature. Due to the natural characteristics of wood, knots, cracks, holes, and finish variations are to be expected and embraced.
Slipcovered & Upholstered Furniture
Rachel Ashwell® Shabby Chic® offers a ten (10) year warranty against defects in materials and workmanship on Rachel Ashwell® frames, subjected to normal use under normal conditions, excluding damages caused by natural elements, wear and tear, washing or abuse.
Rachel Ashwell® Shabby Chic® offers a six (6) month warranty against defects in materials and workmanship on Rachel Ashwell® furniture cushions, excluding damages caused by natural elements, wear and tear, washing or abuse. A slight softening of a cushion or the flattening of the fiber top should be expected over time.
Slipcovers and Coverings
Rachel Ashwell® Shabby Chic® does not warranty fabrics. Rachel Ashwell® Shabby Chic® is not responsible for damages caused by natural elements, wear and tear, washing or abuse. Please see care instructions on our website for optimal results.
Limitations and exclusions
Place of Purchase
This warranty protects the original consumer only if the Rachel Ashwell® frame is purchased from the official online store www.shabbychic.com.
Any product modification by consumer or other parties not specifically authorized by Rachel Ashwell® Shabby Chic® will void this warranty.